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Welcome to ZHYAN – FZCO. We strive to provide you with top-quality mobile accessories and an exceptional shopping experience. Our Refunds and Return Policy is designed to ensure your satisfaction with your purchases. Please read this policy carefully to understand your rights and obligations when it comes to returns and refunds.
1.1.Items Purchased Directly from ZHYAN – FZCO:
Our return policy applies to products purchased directly from our website .
1.2. Timeframe for Returns:
To be eligible for a return, you must initiate the return process within days from the date of delivery.
2.1. Original Condition:
Returned items must be in their original, unused, and undamaged condition, with all original tags, packaging, and accessories intact.
2.2. Non-Returnable Items:
The following items are non-returnable unless they are defective:
– Personalized or customized products (unless they are defective)
– Hygiene-sensitive items such as earphones, ear tips, and screen protectors once the packaging is opened.
3.1. Contact Us:
To initiate a return, please contact our customer support team . Provide your order number, the details of the item(s) you wish to return, and a brief explanation for the return.
3.2. Return Authorization:
Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
4.1. Customer Responsibility:
You are responsible for the cost of return shipping, except in cases where the return is due to our error or if the product is defective. We recommend using a trackable shipping method to ensure the safe return of the item(s).
5.1. Refund Method:
Refunds will be issued in the original form of payment. Please allow business days for the refund to be processed after we receive and inspect the returned item(s).
6.1.Inspect Upon Receipt:
Please carefully inspect your order upon delivery. If you receive a damaged or defective item, please contact us immediately with a description and photos of the issue. We will arrange for a replacement or refund.
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired product.
If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but orders that have already been processed and shipped cannot be canceled.
We reserve the right to update or modify this refund and return policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.
If you have questions or concerns about our Refunds and Return Policy or need assistance with a return, please contact us. We are here to assist you and ensure your shopping experience with ZHYAN – FZCO is exceptional.
Please customize this refund and return policy as needed to reflect your specific business practices and product types. Always consider seeking legal advice to ensure your policy complies with applicable laws and regulations.
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